Alamo Area Resource Center COVID-19 Agency Protocol

Health Equity Clinic

  • Rapid start patients will be seen in clinic if there is availability of providers. The client will be explained that the rapid start visit is to prioritize initiation of treatment of HIV but chronic medical issues will be addressed in an upcoming appointment.
  • Transfer of care requests will not be accepted temporarily.
  • Return to care will be addressed via telemedicine. Full physical visit to be rescheduled for 3-4 weeks as available.
  • New HRT will be addressed via telemedicine. Full physical visit to be rescheduled for 3-4 weeks as available.
  • New PrEP will be addressed via telemedicine. Full physical visit to be rescheduled for 3-4 weeks as available.
  • New PCP will be addressed via telemedicine. Full physical visit to be rescheduled for 3-4 weeks as available.
  • Regular follow up will be addressed via Follow up visit to be determined by provider.
  • Post-exposure prophylaxis for HIV will be addressed via telemedicine if there is availability in the clinic. Please discuss with provider prior to scheduling. Full physical visit to be rescheduled for 3-4 weeks as available.
  • STD screening will be addressed via telemedicine. Full physical visit to be rescheduled for 3-4 weeks as available.
  • Acute care clinic all other visits will need to be approved by the medical provider prior to scheduling.
  • Lab draws in AARC will be temporarily postponed to prevent congregation of patients in clinic. Patients will be sent to a draw station.

Intake:

  • New and current clients will be seen briefly in-person (situation dependent), telehealth, or by phone. Documents can be emailed or dropped off to the Agency.

Mental Health and Substance Abuse (MH&SA):

  • New clients will be seen on a case by case basis.
  • Current clients will be seen in-person, telehealth, or by phone.
  • Clients in crisis will be referred to the Jimenez Restoration.

Psychiatry:

  • Current patients and new patients will receive psychiatry via telehealth or by phone. Medication management will be adhered to by the psychiatric nurse.

Home Delivered Meals/Meal Gift Cards:

  • Boost will be delivered to the clients’ homes.
  • Gift cards will be delivered to clients who are at-risk for food.

Medical Nutrition Therapy (MNT):

  • Medical nutrition assessment and follow-ups will be conducted via phone. Clients will also receive medical nutrition therapy via phone.

Health Insurance Continuation Program

  • New clients and current clients can receive health insurance services via phone. Documents can be emailed or dropped off to the Agency.

Case Management (Medical & Non-Medical)/EIS

  • There will be no street outreach for EIS.
  • Newly diagnosed and return-to-care clients will meet with an EIS (face to face) in the clinic.
  • Current clients will be encouraged to contact staff by phone.

Prevention Testing:

  • HIV, HEP C, and STI screening will be done by phone contact us at 210-591-7937 or 210-589-2958. We will provide a screening during the phone call to assess the level of risk.
  • Testing will be done in the mobile unit.
  • All off-site testing and events have been canceled or postponed.

HOPWA:

  • New clients will be mailed housing assessments. Clients will complete and drop off documents at the agency. The initial interview will be conducted via phone. Rental checks will be mailed to landlords or released to clients for landlords who do not accept mailed checks. Reassessments will also be conducted via phone.

Medical Transportation:

  • No new clients will be accepted for medical transportation.
  • Current clients will continue to receive medical transportation. After each route, the drivers will thoroughly clean the vehicle using effective cleaning.
  • Bus passes will be distributed at the agency. Clients will be contacted to come pick up their bus passes. Times will be staggered to reduce a large number of people in one area. Bus tokens will be discontinued at this time.

 

Thank you for your patience and understanding,
-AARC Staff